> For the complete documentation index, see [llms.txt](https://support.emovur.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.emovur.com/modules/bot.md).

# Bot

Bot configuration enables automated responses and efficient handling of customer queries, improving support and engagement.

Triggers are actions or messages based on predefined events or conditions, ensuring timely communication. 

* Text – A text message will be sent when a specific trigger phrase is sent.
*  Flow – A thank you message will be sent after the customer has filled any form.

Response message type has options like text, image, video, document, interactive and template.

## Steps to Create a Trigger

1. Navigate to the Dashboard -> WhatsApp -> Bot.
2. Click on **“Create Trigger”.**
3. Enter trigger name.
4. Select a trigger type as **“Text”.**
5. Enter trigger phrase.
6. Click on **"Add response".**
7. Select a response type from the given dropdown:
   1. The dropdown has option such as text, image, video, document, interactive and template.
8. After choosing a relevant option from response type add the necessary information.
9. Click on **"Save".**
10. A notification will be shown saying message saved successfully.