Bot

Bot and it's features

Bot configuration enables automated responses and efficient handling of customer queries, improving support and engagement.

Triggers are actions or messages based on predefined events or conditions, ensuring timely communication.

• Text – A text message will be sent when a specific trigger phrase is sent.

• Flow – A thank you message will be sent after the customer has filled any form.

Response message type has options like text, image, video, document, interactive and template.

Steps to Create a Trigger

1. Navigate to the dashboard -> WhatsApp -> Bot

2. Click on “Create Trigger”

3. Enter trigger name

4. Select a trigger type as “Text”

5. Enter trigger phrase

6. Click on "Add response"

7. Select a response type from the given dropdown

   1. The dropdown has option such as text, image, video, document, interactive and template

8. After choosing a relevant option from response type add the necessary information

9. Click on "Save"

10. A notification will be shown saying message saved successfully