Broadcast Journey

The broadcast journey is used to define a structured sequence of messages sent to your customers at predefined intervals.

To create a Broadcast Journey

1. Navigate to the dashboard -> WhatsApp -> Broadcast -> Broadcast Journey

2. Click on “Create Journey”

3. Enter the Journey name

4. Upload a CSV file in the same format each time

5. Set allow duplicates

   1. If allow duplicates is set to yes, then the duplicate numbers will also receive the messages

   2. If allow duplicate is set to no, then the duplicate numbers will not be receiving the messages

6. Select mobile number in the recipient column

7. Click on “Create Journey”

8. A pop up message “Journey created” will be shown indicating the journey has been created

To initiate a Broadcast Journey

1. Navigate to the dashboard -> WhatsApp -> Broadcast -> Broadcast Journey

2. Click on edit -> Add

3. Enter the Broadcast name

4. Click on “Choose message template”

5. Set up the dynamic fields, they are used to personalize messages by allowing businesses to insert specific or variable information

   1. To map the variables, select fields 1 and 2, then choose the relevant options accordingly

6. Schedule the broadcast by setting the duration

7. Click on “Create Broadcast”

8. A notification will be shown saying the broadcast created successfully

9. To another message in the sequence, click on add and repeat the above steps