Create Broadcast

How to create broadcast?

  1. Navigate to the dashboard ->WhatsApp -> Broadcast -> Create broadcast

  2. Click on “Create Broadcast”

  3. Enter a Broadcast name

  4. Upload a CSV file with details of your customers:

    1. Customer phone number (mandatory)

    2. Additional column to be used for personalizing the message

  5. Select the mobile number in the recipient column

  6. Click on "Choose template"

  7. Set up the dynamic fields, they are used to personalize messages by allowing businesses to insert specific or variable information

    1. To map the variables, select fields 1 and 2, then choose the relevant options accordingly

  8. Set allow duplicates

    1. If allow duplicates is set to yes, then the duplicate numbers will also receive the messages

    2. If allow duplicate is set to no, then the duplicate numbers will not be receiving the messages

  9. Choose when you want to schedule the broadcast

  10. Click on "Send Broadcast Message"

  11. A notification will be shown saying the broadcast is sent successfully

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