Flows

Flows are equivalent to google forms, it is used to guide users through interactive, step-by-step processes, enabling them to complete tasks instead of sending links.

Steps to Create a Flow

1. Navigate to the dashboard -> WhatsApp -> Flows

2. Click on “Create Flows”

3. Enter a flow name

4. Click on Continue

5. On the left rename your screen

6. Click on “Add Screen” for more screens.

7. On the right under short answer:

   1. Choose the category of the question

   2. Enter label

   3. Select how you want your customers to respond, whether through single or multiple choice, a short answer, or a paragraph

   4. Enter a helper text, if needed

   5. Click on “Add Questions” for more questions

8. Enter a “Button text”

9. Click on “Save”

10. A notification will be shown saying flow saved successfully.

How to publish a flow?

1. Navigate to the dashboard -> WhatsApp -> Flows

2. Search for the flow name created by you

3. On the right side click on the three dots and select ‘Publish’

4. Once the flow is published, it can be incorporated in the messages