Connect number

Register a new number

Pre - requisites

• The number should not be registered on WhatsApp Messenger or WhatsApp Business App. If the number is registered on any of the above apps, you can delete the the account and onboard here.

• You need to have a Meta Business Profile or you can create one.

If you are deleting your WhatsApp account to register as new number, the data and messages in your WhatsApp account will be deleted and you won't be able to retrieve again.

The registration process must be completed by the admin of the Meta Business profile. Ensure you're logged into business.facebook.com with your admin credentials in the same browser before proceeding.

Steps to register a new number

1. Navigate to WhatsApp -> Account -> Setup

2. Select Register a Number.

3. Click the Connect Facebook button to open the Facebook OAuth screen and complete the sign-up process.

   1. Click on Continue as your facebook name. (If you haven't logged in to facebook account, you will be prompted to login before this step.)

   2. Share consent with Meta to work with Emovur, Click on Get Started

   3. Select your Business Profile under which your WhatsApp Business API account will be created. Click on Next

   4. Create or select your WhatsApp Business account.

      1. Choose a WhatsApp Business account : Select Create a WhatsApp Business account

      2. Create or select a WhatsApp Business profile : Create a new WhatsApp Business Profile.

      3. Click on Next

   5. Create a WhatsApp business profile.

      1. WhatsApp business account name : Your Business Name - Emovur (Your audience will not see this information on your WhatsApp Profile)

      2. WhatsApp business display name : "This is the name your audience will see" (Your display name should match your business name and adhere to WhatsApp Business display name guidelines. Learn more about display name guidelines)

      3. Select relevant category

      4. You need not click on Show more options. Click on Next.

   6. Add a phone number for WhatsApp

      1. Enter your number which you would like to register as WhatsApp Business API number.

      2. Verify your number with Text message" or Phone call OTP.

      3. Once you enter OTP, click on Finish. Now, you will be redirected back to Emovur.

4. Wait for a minute for Meta to generate Phone Number ID and click on Sync. If you see phone number ID, registration is successful.

Now you can take template approval and start sending messages. Untill, you get your Meta Business Profile verified, you can send only 250 business initiated conversations in any rolling 24hrs. Now, let's get your Meta Business Profile account verified.

Migrate from different provider

Pre-requisites

• You should have access to the number to receive OTP over text message or phone call.

• Turn off 2 factor for migrating from a different provider.

Steps to migrate from another platform

1. Sign in to admin.emovur.com

2. Navigate to WhatsApp -> Account -> Setup

3. Select "Migrate from a different provider"

   1. Steps to turn off the two factor is mentioned on our portal

   2. After disabling 2 factor, check the box for confirming "I have disabled 2 factor authentication"

4. Click on "Connect Facebook Account" and you will get redirected to Facebook OAuth screen

   1. Click on Continue as your facebook name. (If you haven't logged in to facebook account, you will be prompted to login before this step)

   2. Share consent with Meta to work with Emovur, Click on "Get Started"

   3. Select your business profile and verify business name and portfolio. Click on "Next"

   4. Choose a WhatsApp Business Account

      1. Select Create a WhatsApp Business account

      2. Name your WhatsApp Business account. Click on "Next"

   5. Review permission -> Click on "Continue"

   6. Once your information is verified -> Click on "Finish"

5. You will get redirected to admin.emovur.com

6. Enter the WhatsApp Business API number you wish to migrate, then click on "Submit"

7. You will receive an OTP on your registered phone number

8. Enter the OTP received on your phone number

9. Click on "Sync"

10. Wait for 2-3 minutes and refresh the page to check of your phone number has appeared on the portal