Team Inbox

The Multi-Agent Team Inbox is designed for chatting and engaging with your customers. The Team Inbox is part of Emovur’s suite of products, and with your WhatsApp Business API account subscription, you gain access to our chat application.

In the Team Inbox, you can capture inquiries from Messenger, website chat widgets, in addition to WhatsApp. The Multi-Agent Team Inbox is designed for chatting and engaging with your customers. The Team Inbox is part of Emovur’s suite of products, and with your WhatsApp Business API account subscription, you gain access to our chat application. In the Team Inbox, you can capture inquiries from Messenger, website chat widgets, in addition to WhatsApp.

The key features of our multi-agent team inbox are:

Conversation

All customer conversations are displayed here, allowing you to respond directly. You can also view assigned, unassigned, and all interactions in one place.

Inboxes

In the Team Inbox, manage inquiries from Messenger, website chat widgets, and WhatsApp efficiently.

Private Note

You can add private notes to customer conversations, invisible to the customer, enabling team discussions before responding.

Teams

Create internal teams in your account to assign them conversations when working collaboratively.

Canned Responses

Canned responses to FAQs help reduce repetitive conversations by offering quick, pre-saved replies to simple queries.

Close Conversation

After addressing the client’s queries, you can mark the conversation as 'Resolved.' If follow-up is requested later, you can mark it as 'Snoozed.'

Assigned Agent

Conversations are automatically assigned to agents on a round-robin basis, but they can be assigned manually if needed.

Macros

Creating a macro allows you to send multiple pictures or documents with a single click.

Labels

Use labels to filter and organize conversations, making it easier to categorize them for future reference.

Labels Report

Track which labels receive the most conversations and monitor the time taken to resolve them.

Agent Report

Monitor agent performance with automatically updating reports and view key performance indicators (KPIs) for detailed insights.

CSAT Report

Automate and track customer satisfaction surveys to gather feedback, helping you improve your service and achieve exceptional satisfaction.

Help Center

Create a customized help center with our intuitive knowledge base software to streamline queries, boost efficiency, and enhance customer support.

Campaigns

Create campaigns by setting up a website inbox, with options for launching ongoing or one-time campaigns.

AI Integration

Use AI to provide instant responses, assist agents with reply suggestions, and streamline workflows with automation.