# Team Inbox

The Multi-Agent Team Inbox is designed for chatting and engaging with your customers. The Team Inbox is part of Emovur’s suite of products, and with your WhatsApp Business API account subscription, you gain access to our chat application.

In the Team Inbox, you can capture inquiries from Messenger, website chat widgets, in addition to WhatsApp. The Multi-Agent Team Inbox is designed for chatting and engaging with your customers.  The Team Inbox is part of Emovur’s suite of products, and with your WhatsApp Business API account subscription, you gain access to our chat application. In the Team Inbox, you can capture inquiries from Messenger, website chat widgets, in addition to WhatsApp.

The key features of our multi-agent team inbox are:

<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Conversation</strong></td><td>All customer conversations are displayed here, allowing you to respond directly. You can also view assigned, unassigned, and all interactions in one place.</td></tr><tr><td><strong>Inboxes</strong> </td><td>In the Team Inbox, manage inquiries from Messenger, website chat widgets, and WhatsApp efficiently.</td></tr><tr><td><strong>Private Note</strong>  </td><td>You can add private notes to customer conversations, invisible to the customer, enabling team discussions before respond</td></tr><tr><td><strong>Teams</strong> </td><td>Create internal teams in your account to assign them conversations when working collaboratively.</td></tr><tr><td><strong>Canned Responses</strong> </td><td>Canned responses to FAQs help reduce repetitive conversations by offering quick, pre-saved replies to simple queries.</td></tr><tr><td><strong>Close Conversation</strong></td><td>After addressing the client’s queries, you can mark the conversation as '<strong>Resolved</strong>.' If follow-up is requested later, you can mark it as '<strong>Snoozed</strong>.'</td></tr><tr><td><strong>Assigned Agent</strong></td><td>Conversations are automatically assigned to agents on a round-robin basis, but they can be assigned manually if needed.</td></tr><tr><td><strong>Macros</strong></td><td>Creating a macro allows you to send multiple pictures or documents with a single click.</td></tr><tr><td><strong>Labels</strong></td><td>Use labels to filter and organize conversations, making it easier to categorize them for future reference.</td></tr><tr><td><strong>Labels Report</strong> </td><td>Track which labels receive the most conversations and monitor the time taken to resolve them.</td></tr><tr><td><strong>Agent Report</strong></td><td>Monitor agent performance with automatically updating reports and view key performance indicators (KPIs) for detailed insights.</td></tr><tr><td><strong>CSAT Report</strong></td><td>Automate and track customer satisfaction surveys to gather feedback, helping you improve your service and achieve exceptional satisfaction.  </td></tr><tr><td><strong>Help Center</strong></td><td>Create a customized help center with our intuitive knowledge base software to streamline queries, boost efficiency, and enhance customer support.</td></tr><tr><td><strong>Campaigns</strong></td><td>Create campaigns by setting up a website inbox, with options for launching ongoing or one-time campaigns.</td></tr><tr><td><strong>AI Integration</strong></td><td>Use AI to provide instant responses, assist agents with reply suggestions, and streamline workflows with automation.</td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.emovur.com/modules/team-inbox.md?ask=<question>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.